How Central Tractors collects, uses, stores, and protects personal information.
Central Tractors respects your privacy and handles personal information with care. This Privacy Policy explains what we collect, how we use it, how we protect it, and the choices you can make when using our website or dealing with our team. This policy applies to website visitors, customers, and anyone who contacts us for quotations, support, delivery, warranty, or returns assistance.
Scope
This policy applies to information collected through the Central Tractors website, phone calls, email, messaging, in-person enquiries, quotations, orders, invoices, deliveries, and customer-support requests.
Information you provide
- Full name and company name
- Phone number and email address
- Billing and delivery address
- Order details, purchase history, and enquiry information
- Photos, documents, and records shared for identification, fitment, warranty, or returns checks
- Vehicle and equipment details such as make, model, year, engine code, chassis details, and part numbers
Information collected automatically
- Device type, browser type, and operating system information
- IP address and approximate location
- Pages viewed, time spent on the site, and navigation behaviour
- Referral source, such as search engine or social link
- Cookies and similar tracking technologies
How we use your information
- Respond to enquiries and provide quotations
- Confirm specifications and help identify the correct product or part
- Process orders, payments, dispatch, and deliveries
- Provide after-sales support, warranty assistance, and service communication
- Send important updates about orders, stock, dispatch, or product availability
- Improve website content, product listings, and customer experience
- Protect against fraud, misuse, and unauthorized access
Central Tractors does not sell personal information to third parties.
Legal basis and consent
Where required by applicable law, Central Tractors processes personal information on one or more of the following bases:
- Consent, such as when you submit a contact form or request a callback
- Contract necessity, such as fulfilling an order, quotation, shipment, return, or warranty claim
- Legitimate business interests, such as customer support, fraud prevention, website improvement, and record keeping
- Legal obligations, such as tax, accounting, and compliance requirements
You may withdraw consent to marketing communication at any time.
Cookies and tracking
Cookies help our website function properly and improve usability. They may be used for remembering form details and preferences, basic traffic analytics, site performance measurement, and understanding which pages are most useful to visitors.
You can control cookies through your browser settings. Disabling cookies may limit some website features.
Sharing your information
Central Tractors shares information only when necessary to provide services or operate the website, including with courier and freight carriers, payment processors, website and hosting providers, analytics or communications providers, and suppliers when confirming special-request items.
Shared information is limited to what is reasonably required to complete the service.
Data security
Central Tractors uses reasonable safeguards to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.
- Access controls for staff and systems
- Secure payment handling through trusted processors
- Controlled storage for customer records
- Operational procedures that limit unnecessary data handling
No system can guarantee complete security. Customers should also protect their own devices, passwords, and email accounts.
Data retention
Central Tractors keeps personal information only as long as reasonably needed for order fulfilment, customer support, warranty or dispute handling, and tax, accounting, or legal record-keeping requirements. When information is no longer required, it is deleted, anonymised, or securely archived where appropriate.
Your rights and choices
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of certain information where legally permitted
- Object to certain processing activities where applicable
- Opt out of marketing messages at any time
Third-party links and children?s privacy
Our website may include links to third-party websites. Central Tractors is not responsible for the privacy practices or content of external sites. Review the privacy policy of any third-party site you visit.
Central Tractors does not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.
Policy updates and contact
Central Tractors may update this Privacy Policy to reflect changes in business practice, technology, website features, or legal requirements. The latest version will be published on our website.
For privacy questions or requests, email info@centraltractors.co.za.
